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Terms and Conditions

Welcome to *House of Neelam*! By accessing or using our website, you agree to the following terms and conditions. Please read them carefully. If you do not agree, you may refrain from using our site.

1. General Informatio

• These terms govern the use of the House of Neelam website and its products, including Spinearch orthopedic pillows and Little Love Crafting products.
• The website is operated by House of Neelam. All references to “we,” “us,” or “our” refer to the company.

2. Product Information and Availability

• Product descriptions, pricing, and availability are subject to change without notice.
• We strive for accuracy in our product descriptions, but slight variations in color, size, or design may occur due to display settings or production processes.

3. Ordering and Payment

• Orders are processed only after full payment is received.
• We accept online payment methods such as credit/debit cards, UPI, and digital wallets. All payments are securely processed through trusted payment gateways.
• If an item is out of stock after your order is placed, you will be notified, and a refund or alternative will be offered.

4. Shipping and Delivery

• We ship across India and selected international destinations.
• Delivery timelines vary depending on your location and the product ordered.
• House of Neelam is not responsible for delays caused by courier services, customs, or unforeseen circumstances.
• Shipping costs are calculated at checkout and depend on the product’s size, weight, and destination.

5. Return and Refund Policy

• Products are eligible for return or exchange within 3 days of delivery, provided they are unused, unwashed, and in their original packaging with tags intact.
• Customized products are non-returnable.
• Refunds are processed within 7-10 business days after the returned product is inspected and approved. Shipping charges are non-refundable.

6. Intellectual Property

• All content on this website, including text, images, logos, and product designs, is the property of House of Neelam and is protected by copyright and trademark laws.
• You may not reproduce, distribute, or use any content without prior written permission.

7. Use of Website

• You agree to use this website only for lawful purposes and will not engage in any activity that disrupts its functionality.
• House of Neelam reserves the right to terminate your access to the website if any misuse is detected.

8. Privacy Policy

• By using our website, you consent to our collection and use of your personal information as described in our Privacy Policy.

9. Limitation of Liability

• House of Neelam shall not be liable for any direct, indirect, or consequential damages arising from the use of this website or its products.
• Our maximum liability is limited to the amount you paid for the product.

10. Governing Law

• These terms are governed by the laws of India, and any disputes shall be resolved exclusively in the courts of [Indore/Madhya pradesh].

11. Changes to Terms and Conditions

• We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website signifies your acceptance of the updated terms.